Debrief Me Guarantee - Shipping & Returns Policy

Your experience with our product is very important to us. We want everyone to feel better when they use our products and to receive genuine customer service from our staff.

 

 

 

The delivery of speed is up to 5 business days - we will do our best to make sure you receive your product as soon as possible, so it might take less. 

 

We offer a 60-Day exchange or money-back guarantee on our products. To be eligible for a return, we do require any returned merchandise to be in good condition, and the return process must be initiated within 60-Days of original purchase.

Exchanges:

  We will need:

• The original order number
• The reason for the return
• The replacement item (must be of equal or lesser value than the initial purchase) that you would like to receive. 

Refunds:

To initiate a return for a refund, please contact us via email at info@debriefme.com. We will provide you with the address to send your return. Please be advised, the return and refund process can take up to 10-business days to complete, and refunds will be issued to the original method of payment only.  

 We will need:

• The original order number
• The reason for return

It's that simple!

 

If you are not thrilled with our products in 60-days, please let us know - we want the chance to make things right.

If there are any questions or concerns that we have not addressed in the FAQ section of our site, please feel free to send us an email at info@debriefme.com.

 

Check the FAQ section here.